THE CLIENT PROBLEM
A large Australian retail organisation wished to leverage their existing payments infrastructure to provide innovative payment flows and solutions. This desire was accelerated due to the COVID-19 pandemic and the need to transition payment flows to low contact or online only flows.
This was a challenging technical problem as there was a need to support multiple payment contexts: in-store, e-commerce and API based payment initiation. There was also a strong desire to build the solution for internal use but also for potential exposure to external partners as well.
When looking into this problem space the client had the following challenges:
A deficit of internal development capacity, especially with experience in the modern technologies, required to complete this project to a high standard within the desired timeframe;
The need was understood but the specific requirements were not set in stone creating a need for a highly agile approach that could take ongoing learnings into account; and
The project required a level of innovation and flexibility that can be difficult for large corporations to execute using internal delivery capabilities.
These problems needed to be addressed as the potential of the new solution was deemed to be high, both from a commercial perspective but also due to the innovative customer experiences it would facilitate.